Acceptance of Terms
By accessing and using the services of The 1645 Group you agree to comply with these Terms and Conditions (T&Cs). If you do not agree with any part of these T&Cs, you must not use our services.
Description of Services
The 1645 Group provides both live and remote, via an app, health and wellbeing services, including but not limited to physical coaching, yoga, sports massage, meditation, fitness training, live group classes and health and wellbeing coaching.
Modifications to Service and Prices
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Health Disclaimer
You acknowledge that you have consulted with a healthcare professional before beginning any new health and fitness programme. The 1645 Group is not a medical organisation, and our staff cannot give you medical advice or diagnosis.
Registration, Booking and Accounts
To access some services, you may be asked to provide certain registration details or other information via a third-party app. It is a condition of your use of the services that all the information you provide is correct, current, and complete. Classes and coaching sessions should be booked via our website. All services are subject to availability and confirmation.
Payment Terms
For services requiring payment, we accept payment through various methods. Services are billed in advance on a monthly or session basis, as agreed upon in our online booking process. Please note that the booking process is subject to availability and confirmation. Payment for our services is due at the time of booking. We accept payment through our website using a secure payment gateway.
Fees for in-person training delivered in Harrow on the Hill include hire of the facilities, your coach, and programming your coach will do before each session.
Cancellation Policy
If you need to cancel or reschedule a service appointment, you must do so with a minimum notice of 48 hours for 1:1 coaching and 24 hours for classes, failing which, you may be charged the full cost of the session. Refunds are not available for services unless cancellation is made within 48 hours for 1:1 coaching or 24 hours for classes. In the event that due to unforeseen circumstances a class or coaching session is cancelled by The 1645 Group a full refund will be issued.
User Conduct
Users of services offered by The 1645 Group are expected to always behave in a respectful and law-abiding manner when using our services and interacting with our coaches and other clients. Users are expected to behave in a respectful manner when accessing our services in locations in Harrow on the Hill.
Intellectual Property Rights
The content of our website and other third-party apps, including text, graphics, images, and the trademarks, service marks, and logos contained therein, are owned by or licensed to The 1645 Group.
Confidentiality
Client confidentiality is paramount. We are committed to keeping all conversations and records private and will not disclose client information without consent, except as required by law.
Limitation of Liability
The 1645 Group will not be liable for any incidental, special, consequential, or indirect damages arising out of or related to the use or inability to use our services. The 1645 Group and its coaches are not liable for any injuries or damages that may occur during or because of our services. By booking these services, you agree to release us from any liability.
Governing Law
These T&Cs are governed by and construed in accordance with the laws of England.
Changes to Terms
We reserve the right, at our sole discretion, to change or replace these T&Cs at any time.
Contact Information
For any questions regarding these T&Cs, please contact us at info@the1645group.com.
Changes
The 1645 Group reserve the right to change these terms and conditions at any time. Any changes will be posted on the website or emailed where permission has been given.
If you have any questions or concerns, please do not hesitate to contact us at info@the1645group.com.
Complaints
The 1645 Group aims to provide an exceptional service to all our users. However, if you feel the need to provide feedback or offer a complaint, please send your dispute in writing to info@the1645group.com.
Privacy policy
Introduction
At The 1645 Group we are committed to safeguarding your privacy. This Privacy Policy outlines the personal data we collect, how it’s processed, and stored in accordance with the General Data Protection Regulation (GDPR) applicable in the UK.
Information We Collect
- Personal Identification Information: Such as name, email address, telephone number, physical address, and payment details.
- Health Information: Health and medical information that you voluntarily provide for customised service provision.
- Notes for your Personalised Programme – your coach might develop session notes after a session to ensure consistency and the ongoing development of your programme. This information is available for you to request at any time.
- Technical and Usage Data via our website/app: This includes your IP address, browser type, visit durations, page views, navigation paths, and service usage patterns.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
- We may process your data if you have given us explicit consent to use your personal data for a specific purpose.
- Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Processing is necessary for compliance with a legal obligation to which we are subject.
- Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Your Rights Under GDPR
Under GDPR, you have the following rights:
- The right to be informed about the collection and use of your personal data.
- The right of access to your personal data and supplementary information.
- The right to rectification of inaccurate personal data.
- The right to erasure (to be forgotten) in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability which allows you to obtain and reuse your personal data for your own purposes across different services.
- The right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
- Rights related to automated decision-making including profiling.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy. All data will be destroyed after non-attendance for 6 months, unless specifically requested sooner. This can be requested in writing to info@the1645group.com.
Data Security
We are dedicated to protecting your data and have appropriate security measures in place to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data.
Sharing Your Information
We do not share your personal data with third parties except as necessary to provide our services, comply with the law, or protect our rights.
Transferring Your Data
The personal information we collect may be transferred to, and stored at, a destination outside the UK. It will also be processed by staff operating outside the UK who work for us or for one of our suppliers.
Changes to Our Privacy Policy
Any changes we may make to our Privacy Policy will be posted on this page. Where appropriate, we will notify you by e-mail.
Contact
For any questions or concerns regarding this policy or your data, please contact us at info@the1645group.com.
Consent
By using our services, you consent to the collection and use of information in accordance with this policy.